Tuesday, August 14, 2007

Ongoing Email Woes

I've been in constant communication with our webhosting service about bouncing emails from us as well as to us. We have reset our filters to allow manual 'spam filtering', so your emails should reach us successfully. However, according to the error messages analyzed by our service, most of the bouncing is a result of your filter settings. Most companies offer a 'whitelist' capability -- check with your employer's network administrator for instructions. Usually it's just a simple step: you send us an email and we are automatically added to your whitelist, or list of acceptable contacts.

I understand the frustration with abundant spam mails, believe me. Because we are a business and have a high volume of messages, we are sometimes unfairly slapped with the spam label. Technology, especially email, can be a wonderful convenience.

If you have changed your email filter settings and your messages still are not being delivered to us, please give us a call. We will work together to resolve these little electronic issues. Many thanks!

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